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FAQ (Frequently Asked Questions)

For information on future products and upgrades, please contact Sales at sales@iproofsystems.com

Which printers are supported by PowerRIP 2000?
PowerRIP 2000 Professional supports many different printer models for different manufacturers. For a specific printer manufacturer and model, select one of the following: Canon, Epson, OKI, HP and NEC.

Which computers and operating systems are compatible with PowerRIP 2000?
Any PowerMac, G3, Blue/White G3, G4, iMac and iBook. PowerRIP 2000 is compatible with system 8.6 and greater including OS X (Classic).
On the PC platform we operate with Windows 98/95/NT4.0/2000/ME/XP.

Where can I purchase PowerRIP 2000?
PowerRIP 2000 may be purchased Online, by calling our sales office at 321-777-3910, or from any one of our Resellers listed on the Where to Purchase page.

When I purchase PowerRIP 2000, what will I receive?
You will receive a CD, a printed Quick Start guide, an electronic manual, a registration card and a Product ID number for your version of software.

What is PostScript and why do I need a PostScript RIP?
PostScript is a programming language optimized for printing graphics and text. A PostScript RIP (Raster Image Processor) converts the output from your application into an image allowing you to utilize a non PostScript printer for high quality color and sharp, legible type.

I have several Macs and several printers, how many copies of PowerRIP 2000 do I need to purchase?
One! PowerRIP 2000 Professional is network ready. You can connect your Macs via Ethernet and print out to any supported printer via the chooser.

Is PowerRIP 2000 user friendly?
Yes it is. We designed the options so they are intuitive. So if you do not have time to read the manual, you can still use PowerRIP 2000.

What is your return policy for software?
We offer a FREE download of iProof-X Direct Print Driver, PowerRIP 2000 and PowerRIP X PostScript RIP for users to try our software before purchasing. If the software is purchased, there is no return policy for opened software unless a problem occurs and can not be corrected by iProof Systems within acceptable time. An RMA (Return Merchandise Authorization) must be obtained from iProof Systems' Technical Support Department enabling you to return the software for a refund. Complete package must be returned including all validations. If you purchase from any of our resellers, please check with their return policy on software. All returns are subject to a 15% restocking fee.

Will PowerRIP 2000 increase my printer speed?
PowerRIP 2000 will process your data and send it to your printer. The printer then runs at full print speed providing you have sufficient hardware. Many factors contribute to printing speed including the speed of your computer, amount of RAM in your computer, connection type and complexity of your file. USB is faster than serial.

Will PowerRIP 2000 increase my printer speed?
PowerRIP 2000 will process your data and send it to your printer. The printer then runs at full print speed providing you have sufficient hardware. Many factors contribute to printing speed including the speed of your computer, amount of RAM in your computer, connection type and complexity of your file. USB is faster than serial.

After my software is install and running, I print the PowerRIP logo
You have lost your validation. If you are running Norton Antivirus, Go  to: Norton options, Exclusions, then select "Which disks, folders or files to exclude from Risk scanning" & also "exclude from Auto Protect scanning". Then enter *.EKB   This will prevent Norton from removing the validation information

To Remove the AX NF ZZ folder
Step 1:  To remove the AX NF ZZ folder    Go to the “C” drive    (My computer, “C” drive)    (Highlight the AX NF ZZ folder, right click and delete)

IF YOU DO NOT FIND THE AX NF ZZ FOLDER ON YOUR "C DRIVE, PLEASE FOLLOW THE STEPS BELOW FOR YOUR OPERATING SYSTEM: 

WINDOWS XP:
If the AX NF ZZ folder is not visible then  and you are on Windows XP Click on TOOLS in the top task bar  Click on FOLDER OPTIONS   Click on VIEW  Insure that the SHOW HIDDEN FILES AND FOLDERS has a check mark   
Insure  NO  check mark in  HIDE FILES EXTENSIONS FOR KNOWN TYPES  
And  there is NO check mark HIDE PROTECTED OPERATING SYSTEMS FILES    Once the above are set, click APPLY, then OK      Then go to step 1

VISTA:
If the AX NF ZZ folder is not visible then  and you are on VISTA Go to the Control panel and select "Classic View" Then find Folder Options.  In FOLDER OPTIONS  Click on VIEW  Insure that the SHOW HIDDEN FILES AND FOLDERS has a check mark .
Insure  NO  check mark in  HIDE FILES EXTENSIONS FOR KNOWN TYPES  
And  there is NO check mark HIDE PROTECTED OPERATING SYSTEMS FILES    Once the above are set, click APPLY, then OK      Then go to step 1

Running Antivirus Software
Kaspersky Internet Security v7 software has been known to cause problems when trying to run the rip. 

Is there a Demo version?
PowerRIP  is available in a demo version for you to try first hand. The demo version is fully functional except it will print the word "DEMO" across your output.

 To check the version of PowerRIP X?
To check the version loaded, Open the PowerRIP X utility and go to the words PowerRIP X in the menu bar. Below PowerRIP X come down to the words ABOUT THIS APP.  Here you can read the version installed.

 To remove PowerRIP X version 7, 8, or 9
Open the Library folder on the root of the Mac, The mail library folder.  In the Library folder open the "Receipts Folder".  In the Receipts folder delete any Epson listing if followed by a printer number like R1800 or 4800 or 1290 etc.  Then delete the iproofxcore.pkg listing and all the PowerRIP X listings

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